Questions? We Have Answers
Do you want to know more about membership, or a product or service? Please select from the categories below to find answers to many commonly asked questions.
CUMA is a Credit Union Service Organization (CUSO) that specializes in purchase mortgage financing. A CUSO is a company owned by a group of credit unions to provide specialized financial services to members. Through our partnership with CUMA, we are able to provide all types of Purchase Mortgage options to you. CUMA is an extension of our Credit Union family.
Yes! Some Purchase Mortgage loan types are limited. Visit our Purchase Mortgage Center to learn more.
We offer a variety of Purchase Mortgage Loan options. You can choose from FHA, VA, Conventional or USDA. Learn about all of our options at our Purchase Mortgage Center.
APCI eDocument users will need to access their tax statements through APCI eBanking. Select the "Access eDocuments" tab followed by "eNotices & Tax Forms." APCI eStatement users will not receive a paper copy of their tax statements.
Yes. APCI eStatements is an electronic alternative to your monthly paper statement. You can self-enroll within APCI eBanking. Select the " Access eDocuments" tab, then select the "Paperless Settings" tab and select “eDocuments – Account Statements & Notices” and Save. Read and click "Accept & Continue" to agree to the terms of the APCI FCU Online Service and E-Sign Disclosure and Consent and APCI FCU Online Statement Access Agreement and to complete your enrollment in the service.
ATM Card cash withdrawal limit is $600 per day. Point of sale limit is $300 per day. Visa Debit Card cash withdrawal limit is $1,000 per day. Point of sale limit is $2,000 per day.
The Credit Union offers several ways to transfer funds. One option is to sign up for APCI ePay, our online bill paying service, to initiate payments to other financial institutions. You can also log in to APCI eBanking and initiate a Domestic Wire Transfer.
To activate your card and set up a PIN, please call 800-631-3197 or 1-727-540-9434 when outside the US. Be prepared with the primary cardholder's date of birth (mm/yy), zip code, and 3-digit security code (same for each cardholder) from the back signature panel of the card. We encourage you to change the PIN to something easy to remember but difficult for others to identify.
If your deposit item is declined, you should call our Member Services Representatives during normal business hours at 800-821-5104. Reasons that deposit items may be declined include ineligible or non-negotiable checks, missing signature or missing endorsement, a stale or post-dated check, poor image quality, daily or monthly deposit dollar amount exceeded, or an unacceptable item.
Our ABA Routing Number is 231379034.
- APCI eLearning
- ATM/Visa® Debit Card
- Certificates
- Digital Banking - APCI eBanking
- Electronic Notifications - APCI eAlerts
- Electronic Statements - APCI eStatements
- Instant Payments FAQs
- IRA
- Loan - General
- Loan - Purchase Mortgage
- Loan - Real Estate
- Loan - Rental Real Estate
- Loan - Vehicle FAQs
- Loans - Student Loans
- Mastercard®
- Member Service
- Membership
- Mobile Banking - APCI eBanking App
- Mobile Check Deposit - APCI eDeposit
- Money Market
- Online Applications Center
- Online Bill Pay Service - APCI ePay
- Referral Program - APCI eReferral
- Savings & Checking
- Telephone Banking Service - APCI eTalk
